9/5/2023 0 Comments Snagit editorDon’t try to cover everything from your full user manual. Use visualsĪvoid huge blocks of text as much as possible Instead, use visual elements such as screenshots with markup, icons, or product photos - and just enough text to ensure your points are clear. The whole point of a quick-reference guide is to make information easily and readily accessible, so be sure it’s simple to understand. Regardless of how you get it, delivering content your customers want and need will go a long way in ensuring the success of your quick-reference materials. Creating the content your audience wants (and not necessarily what you want to tell them) is one of the most consistent.Īs noted in this article about how to create more effective customer education content, there are a number of ways to figure out exactly what that is, including online forums, customer surveys, or even from your own technical support staff. The more of these blogs I write, the more I become aware of consistent themes. If your product doesn’t require a huge manual, a quick-reference guide may be all the documentation you need.Įssential elements to creating a great quick-reference or quick-start guide Know your audience and their needs
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